Return & Exchange Policy

Returns & Exchange Policy:

- We want to make the shopping process as smooth as possible for our Xhbt fam! Please read our Returns and Exchange policy before making any orders <3
- Eligibility:
o Returns are only accepted within 3 days of delivery
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
o Returns of items that are not defective will ONLY be accepted at our office in New Cairo.
o Unless item is defective – no returns/exchanges will be accepted after 3 days of delivery
o If you prepaid online – item must be returned at our office at New Cairo
o Defective items paid in cash can be returned either in the office or through delivery keeping in mind shipping fees will be deducted
- Exchange
o Exchanges for any reason will be made within 3 days of delivery of the item
o Shipping fees will apply